Resolve remote support issues with WebEx
Reduce company downtime and provide real-time remote support to anyone in your company. Perform fast and accurate fixes online using WebEx. You’ll decrease the time and expense of onsite visits and increase productivity. Push regular updates and security patches proactively.
- View and control remote desktops to resolve problems in real time.
- Transfer security patches and updates to keep systems current.
- Connect instantly through firewalls—no need for customers to install software.
Provide support—across the hall or across the globe
If providing support is just one part of your job, you can conduct simple support sessions with Cisco WebEx Meeting Center. Also use it for general meetings, sales presentations, and more.
If you’re a helpdesk representative conducting multiple, complex support sessions for your company, you’ll find the advanced functionality you need in Cisco WebEx Remote Support.
Managing unattended computers, servers, and point-of-service? Troubleshoot and resolve issues, run patches and updates using Cisco WebEx Remote Access from anywhere—no onsite service visits required.
Which WebEx solution is right for you?
Which WebEx Solution is right for you? | Cisco WebEx Meeting Center | Cisco WebEx Remote Support |
|---|---|---|
| ||
Description | Primarily for online meetings, serves basic support needs | Designed specifically for customer support |
Remote visibility and control of another desktop | yes | yes |
Real-time file transfer during session | yes | yes |
Work across firewalls with no customer software installation | yes | yes |
Allow customer to see your desktop | yes | yes |
Click-to-connect feature simplifies customer access | yes | |
WebEx WebACD routes customers to next available agent | yes | |
Multi-session interface lets one agent support multiple customers | yes | |
Co-browsing shows agent which pages a customer was viewing | yes | |
Custom scripts to push and run patches, updates, and other files with a single click | yes | |
Integration with a full application set for advanced support:
| yes | |
Management dashboard with real-time team visibility | yes |
Need help selecting the option is right for you? Let our solutions specialists answer your questions and help you select the solution that matches your needs.
Contact us now or call 877 509 3239 or +44(0) 161 250 0706 to learn more.
